Return & Refund Policy

How do I return an item?
You can return items within 30 days of receiving your order. To initiate a return, log in to your account and follow the steps under “My Orders.” If you checked out as a guest, you may request a return via the order confirmation email.

What are the return conditions?
Items must be unworn, unwashed, and in their original packaging with all tags attached. Footwear should be returned in the original box to prevent damage.

Who covers the return shipping costs?
Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item. We recommend using a tracked shipping method for security.

How long does it take to process a refund?
Once we receive your return, refunds are processed within 3–5 business days. The time it takes for the refund to reflect in your account depends on your payment provider.

Can I exchange an item?
Exchanges are subject to availability. If you wish to exchange, please return the original item and place a new order for the desired product.

What if my item is damaged or faulty?
If you receive a defective or incorrect item, contact us immediately. We’ll arrange a replacement or refund once the issue is verified.

Are sale items eligible for return?
Yes, sale items can be returned under the same conditions as regular-priced items, provided they meet the return criteria.

How will I receive my refund?
Refunds are issued to the original payment method. For bank transfers, processing may take additional time.

Can I return items purchased in-store online?
No, in-store purchases must be returned to the physical store where they were bought.

What if my return is late or lost?
We are not responsible for returns that arrive after the 30-day window or are lost in transit. Ensure you keep proof of postage.

For further assistance, visit our FAQ section or contact customer support.