Frequently Asked Questions (FAQ)

How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your delivery status through the carrier’s website.

What are your delivery options?
We offer standard and express shipping. Standard delivery typically takes 3–5 business days, while express options can arrive in 1–2 business days. Exact timelines depend on your location.

Can I change my delivery address after ordering?
Address changes are only possible if the order hasn’t been shipped. Contact support immediately for assistance.

What is your return policy?
You may return unworn, unwashed items with original tags within 30 days of delivery. Initiate returns via your account or order confirmation email.

Who pays for return shipping?
Customers cover return costs unless the return is due to a defect or error on our part. We recommend using tracked shipping.

How long do refunds take?
Refunds are processed within 3–5 business days after we receive the return. The time to reflect in your account depends on your payment provider.

Are sale items returnable?
Yes, sale items follow the same return policy if they meet the conditions (unworn, with tags).

What if my item is damaged or incorrect?
Contact us immediately for assistance. We’ll arrange a replacement or refund after verifying the issue.

Do you ship internationally?
Yes, we deliver to multiple countries. Shipping costs and times vary by destination.

How do I contact customer service?
For urgent issues, use the live chat feature on our website. For non-urgent inquiries, expect a reply within 1–2 business days.

Where can I find size guides?
Size charts are available on each product page. Measure yourself and compare to our guidelines for the best fit.

Can I cancel my order?
Orders can be canceled if not yet shipped. Check your order status or contact support for help.

Do you offer exchanges?
We don’t offer direct exchanges. Return the original item and place a new order for the desired product.

How do I use a discount code?
Enter the code at checkout in the designated field. Ensure it’s active and applicable to your items.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and select regional payment options.

For more details, visit our full Help Center or explore our Shipping & Returns policy.